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To learn more about how the dimensional weight is calculated, please check our FAQ section. If you are concerned that fragile items might break in transit, please place a special request so we can add extra packaging material or keep fragile items in their original boxes (for extra layer of protection).In a nutshell: we might say that, in general, the smaller the box, the closer the actual weight is to the dimensional weight and the cheaper the shipping charges will be. Please send us a message with your request and we will take care of that. The consolidation (or repack) is a value added service and we charge a small fee.

This arrangement allows the goods to be shipped at cheaper rates and offers greater security.Alan Lenertz, CPO’s vice president of operations, oversaw bringing the teams together. Troubleshooting Customer complaints are often related to fulfillment errors, such as packaging and shipping issues, so it made sense to bring the two departments together, Lenertz says.In the past, if customer service was tasked with solving a problem related to the fulfillment side, representatives would deal with the issue individually.When it comes to international shipments, however, the shipping charges are calculated by the weight, actual or dimensional - whichever is greater (the chargeable weight).For example: the actual weight of a package is 15KG and the dimensional weight is 25KG the chargeable weight will be 25KG.

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